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Virtual Desktop Infrastructure (VDI) Access Request

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Please use this service to request access to Research Virtual Desktop Environment.

This request grants users access to research published application and virtual desktops hosted by RIS Infrastructure Services team.

  • Virtual Desktop Infrastructure (VDI) is an alternative platform to citrix published applications/desktops.
  • RIS provides a variety of standard and specialized desktops to meet the need of research labs and administration.

Virtual desktop infrastructure (VDI) is virtualization technology that hosts a desktop operating system on a centralized server in our data center.

Virtual Desktop Infrastructure (VDI) Services provides users within the research institute with access to a variety of managed virtual desktop. These virtual desktops provide user access to standard and specialized applications which may not be able to installed on standard desktops or licensed products which may have user restrictions but still made accessible to many users. VDI also offer the convenience of being accessible both on/off premise and through web access.

Rules of Thumb: Virtual Desktop Environment (VDI)

  1. Do not store anything on your desktop or in your profile that you cannot afford to lose.  The disks that house profiles are not backed up and if we lose a disk that has your data, it is gone forever.
  2. If you don’t use a Zero Client (Samsung or LG) device desktops are available using HTML.  Just open a browser and go to beyond.chop.edu, click the icon on the right VMware Horizon View HTML Access and you can logon.
  3. There is an icon on the desktop named reboot.  Every once in a while at the end of the day double click on this icon and it will force a reboot of the virtual desktop.  This is the same as rebooting a physical computer.
  4. If you have nothing running please log off when you are done.
  5. If you have an issue please contact the Service Desk at for help.

Call the CHOP IS Support Center

Contact the CHOP IS Support Center at ext. 4-HELP (4-4357) or (215) 590-4357. Using the following information will help the Support Center person better direct your request:

  • Which IS Area/Service do you need assistance from? 'Research IS"
  • What is the specific type of service you need assistance with? "Research IS Systems Operations"
  • Assignment Group "Research Systems"
  • Provide a description of the support you are requesting "CIRRUS, Virtual Desktop Infrastructure Access Request, something went wrong when I tried to ... or I need more information about ..."

Use the CHOP IS Support Center Portal

  1. Go to the CHOP IS Support Center Portal
  2. Login with your CHOP username and password
  3. Select "Order Something" from top left 3 bar menu
  4. Select "IT Services"
  5. Select "Ad Hoc"
  6. Which IS Area/Service do you need assistance from? Add 'Research IS"
  7. What is the specific type of service you need assistance with? Add "Research IS Systems Operations"
  8. Assignment Group "Research Systems"
  9. Short Description "CIRRUS, Virtual Desktop Infrastructure Access Request - Something Went Wrong or Need More Information"
  10. Description "CIRRUS, Virtual Desktop Infrastructure Access Request, something went wrong when I tried to ... or I need more information about ..."
  11. Add screenshots using the "Add Attachments" if useful in resolving your request
  12. Select the "Order Now" button
  13. Copy reference number for your records.