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Virtual Desktop Infrastructure (VDI) New Provisioning Request

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This request allows users to get a new virtual desktop. The new virtual desktop is created on enterprise class all flash storage. The underlying architecture also provides high availability and disaster recovery functionally to support running application(s) hosted on the virtual machines. This service also provides users with 2 levels of service protection to choose from based on their application needs: Gold and Bronze.

Gold – Local and Remote Access High Availability

  • Recovery Point Objective (RPO) is at the point of failure
  • Recovery Time Objective (RTO) is under 10 minutes.
  • Automated failover to remote site.
  • No manual intervention required
  • Image based nightly backup
  • Advanced Monitoring for Server up/down, CPU, Memory, and Disk Utilization

Bronze – Local High Availability

  • Local High Availability provided through system, out-of-box based replication, or clustering.
  • Recovery Point Objective approximately 24 hours (Backup System Recovery)
  • Recovery Time Objective (RTO) 3-7 days
  • No remote site fail-over available
  • Image based nightly backup
  • Basic monitoring for CPU, Memory, and Disk Utilization

Call the CHOP IS Support Center

Contact the CHOP IS Support Center at ext. 4-HELP (4-4357) or (215) 590-4357. Using the following information will help the Support Center person better direct your request:

  • Which IS Area/Service do you need assistance from? 'Research IS"
  • What is the specific type of service you need assistance with? "Research IS Systems Operations"
  • Assignment Group "Research Systems"
  • Provide a description of the support you are requesting "Virtual Desktop Infrastructure (VDI) New Provisioning Request, I need a new ... something went wrong when I tried to ... or I need more information about ..."

Use the CHOP IS Support Center Portal

  1. Go to the CHOP IS Support Center Portal
  2. Login with your CHOP username and password
  3. Select "Order Something" from top left 3 bar menu
  4. Select "IT Services"
  5. Select "Ad Hoc"
  6. Which IS Area/Service do you need assistance from? Add 'Research IS"
  7. What is the specific type of service you need assistance with? Add "Research IS Systems Operations"
  8. Assignment Group "Research Systems"
  9. Short Description "Virtual Desktop Infrastructure (VDI) New Provisioning Request - New One or Something Went Wrong or Need More Information"
  10. Description "Virtual Desktop Infrastructure (VDI) New Provisioning Request, I need a new ... something went wrong when I tried to ... or I need more information about ..."
  11. Add screenshots using the "Add Attachments" if useful in resolving your request
  12. Select the "Order Now" button
  13. Copy reference number for your records.