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CHOP Employee Service Center

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For any services not covered by Research Information Services, the Employee Service Center is the go-to resource for IS and HR support at the CHOP Research Institute. Unsure if the services is supported by Research Information Service or the Employee Service Center? Try our interactive guide.

 

How do I use this service?

Visit the Employee Service Center to log in using your CHOP Active Directory user name and password. There you will have access to the Service Center to provide quick access to the support resources. The center can help you submit and track IS support requests and provides a large knowledge base and new Chat with a Live Service Desk Agent feature to assist with your requests.

Check Request Status and Tech Communications

Go to the Employee Service Center (log in required), under "My Requests", open request record of interest and view request status in right column under "Stage" and use the "Type here to communicate with your tech" form to add comments this request.

RISUGS 2023-24 Recording: CHOP Employee Service Center

Learn how to best use the CHOP Employee Service Center.

 

Microsoft 365 Support?

If you are having an issue with Microsoft 365 applications, please contact the Digital & Technology Services Digital Workforce Strategy Services team through their support request form (log in required), or call the CHOP Service Desk. For more information visit their chop365.sharepoint.com website (log in required).

Digital Workforce supports @CHOP, SharePoint Online, M365, and Microsoft Teams. 

Submit requests (log in required) consultations, roadshows, updates, or to ask questions related to any of these applications. You can expect Digital Workforce to contact you within 10 business days to discuss your request.

Need Assistance? Chat with a Live Service Desk Agent

CHOP employees are now able to chat with a live IS Service Center Agent to troubleshoot issues, submit non-urgent tickets, and retrieve status updates and navigate the Employee Service Center. Live Agents are available to chat on Mondays through Fridays from 9:00 AM - 4:30 PM. For more information on live chat, learn how to chat with a live service desk agent .

If you are unable to get the support via the center, chat, mobile, or knowledge base, the Service Desk Agents are standing by to take your calls directly at ext. 4-HELP (4-4357) internal support or 215-590-4357 external support.

Contact CHOP IS Support Center

For more information, visit the CHOP IS Support Center

Service Desk Email Account - [email protected]

The IS Support Center Service Desk email account is to be used for reporting non-urgent issues only. Please allow up to 24 hours for initial contact on your email. If your issue is urgent, please contact the Service Desk at x4-HELP or 215-590-4357.

PLEASE NOTE: All emails are now automatically converted to tickets. Receiving an email with a ticket number no longer means that the Service Desk is actively working on your issue. Please allow up to 24 hours after receiving a ticket number for initial contact.

 

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