RIS Outreach Services

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Research Information Services Outreach Services promotes and improves technology awareness, customer responsiveness, as well as ensures a strong partnerships between CHOP Research Institute faculty, staff and Research Information Services.

Services Overview

Faculty IS Consultations

Providing additional layer of consultation and advisory service for Research Institute faculty and staff on available information service technologies.

IS Education

Educating CHOP Research Institute community about Research Information Services through website articles, online seminars, and campus announcements.

Client Experience Enhancements

Educate faculty and staff to increase knowledge and utilization of Research Information Services, and monitor their immediate and long-term information service needs, improve Research Information Services communications, services, support, and workflows. Provide IS request escalation management and assistance.

CHOP Information Services Liaison

Coordinating and collaborating between CHOP Information Services department and Research Information Services to reduce support and services discrepancies and improve overall performance and client facing responsiveness. Optimize and improve Research Information Services related ServiceNow and Service Desk support workflows and configuration to better meet our common client bases IS

Learn more and request RIS Outreach Services services.

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