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How to Resolve Problems with Your Child's Early Intervention Team

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If you have a problem with one of the therapists working with your child and/or family, you should contact your Service Coordinator right away. It is the Service Coordinator's role to help resolve issues between the family and providers.

But what if your problem is with the Service Coordinator? The best approach is to request a meeting. Do so in writing and let the Service Coordinator know what you want to discuss at the meeting. For example, if you are upset because you feel your Service Coordinator is not relaying information about your child's progress to you, ask for a meeting to set up a reporting system. At the meeting you can discuss whether it makes sense to have the therapist report on progress to you directly each week, have a written weekly report of progress, or another method. You can request a meeting at any time and invite providers or others to attend who may be able to help resolve the issue. If you are unable to reach an agreement, refer to your state's Procedural Safeguards for information on dispute resolution procedures.

The Center for Autism Research and The Children's Hospital of Philadelphia do not endorse or recommend any specific person or organization or form of treatment. The information included within the CAR Autism Roadmap™ and CAR Resource Directory™ should not be considered medical advice and should serve only as a guide to resources publicly and privately available. Choosing a treatment, course of action, and/or a resource is a personal decision, which should take into account each individual's and family's particular circumstances.